Frequently Asked Questions

Diagnostics are a flat $100.00 for office computers and custom builds. See our computer repair details for what diagnostics include. The diagnostic fee applies toward an approved repair, so you are not paying twice. Members skip diagnostic fees entirely.

Virus removal is a flat $150. That covers scanning, cleanup, startup and browser review, and basic hardening after the threat is removed. Members who had protection in place before the infection get virus removal free.

Data recovery is quote-based. We review the drive first so we can explain what looks recoverable, the risk level, and whether it should stay in-house or go to a specialist recovery partner. Stop using the drive and do not run repair tools before bringing it in.

Most repairs are reviewed within 48 hours. If parts, deeper data recovery, or special troubleshooting are needed, we'll explain the timeline before moving forward.

Computer Works repairs Windows desktops and laptops, office computers, gaming PCs, and custom builds. We handle diagnostics, upgrades, tune-ups, data recovery, and virus removal. Phone, game-console, and printer repair are separate services we do not offer. We also do not sell used PCs, but that sales limitation does not affect repairs for customer-owned computers.

No appointment is needed for drop-offs. You can walk in during business hours, Monday through Friday from 9:30 AM to 5:00 PM. If you prefer a scheduled time, book online or call us.

Yes, at the software level. We can help with virus removal, OS troubleshooting, software installs, data recovery, and cleanup. For Mac hardware repairs like screens or logic boards, we'll refer you to an Apple-certified specialist.

It depends on the issue. After diagnostics, we explain what we found and give you a clear quote. No surprise work starts without your approval.

Devices are reviewed in the order they arrive. Diagnostics come first so we know what is wrong before repair work starts. The sooner you bring it in, the sooner it gets in line.

We accept cash, major credit and debit cards, and common digital payments. Payment is collected when you pick up the repaired device.

Yes. Family Home Protect members skip diagnostic fees and get discounted labor rates. If protection was in place before a virus infection, virus removal is free.

It is monthly protection for home computers. Plans are $14.99/month for one device or $25/month for a family plan covering 3 devices. Additional devices are $8/month each.

Members skip the $100.00 diagnostic fee and receive discounted labor rates. If your protected device gets infected while coverage is active, virus removal is free.

No contracts. You can cancel anytime.

Membership covers protection, monitoring, updates, diagnostics, and repair perks. Hardware parts and replacement components are billed separately, but members still get discounted labor.

Yes. Our business IT support helps local small offices with endpoint security, business email, PCI help, network maintenance, vendor coordination, updates, and ongoing troubleshooting.

Yes. We build mobile-friendly business websites with practical website SEO, local service pages, clear calls to action, hosting, and ongoing support.

Yes. We can set up Microsoft 365, connect your domain, configure devices, add spam protection, and help migrate existing mail.

If your business accepts credit card payments, PCI DSS compliance usually applies. We can help with assessment, remediation, certification, and ongoing management.

We can build practical tools such as customer portals, dashboards, inventory trackers, quote helpers, automations, internal lookup tools, and AI assistants trained around your business.

If your team is juggling tools that do not talk to each other or repeating manual work every week, a custom tool can save time by matching your real workflow.

We start with one workflow you repeat often, learn what information comes in and what happens next, then scope a practical build before any work starts.

We can build assistants that answer customer questions, help with scheduling, support quoting, or help your team find internal information faster.