Frequently Asked Questions

Most repairs are completed in 1–3 business days for residential customers. Business clients receive priority fast-track service with same-day response for emergencies. All repairs are handled on a first-come, first-served queue — diagnostics are done upfront, so the sooner you bring your device in, the sooner it gets in line and the sooner it's repaired.

We run diagnostics on every device as it arrives, so we know exactly what's wrong before any repair work starts. Devices are then repaired in the order they were received. The earlier you drop yours off, the earlier it moves through the queue. We'll keep you updated along the way so you always know where things stand.

No appointment is needed for drop-offs. Just walk in during business hours (Mon–Fri, 9:30 AM – 5:00 PM). If you'd like a scheduled time, you can book an appointment through our website or by calling.

We work on Windows desktops, laptops, and custom builds. We also handle networking equipment, servers, and general IT hardware for businesses.

Yes, we work on Macs at the software level — virus removal, OS troubleshooting, software installs, data recovery, and general cleanup. For Mac hardware repairs (screen replacements, logic board issues, etc.), we'd refer you to an Apple-certified specialist.

We offer Level 1 data recovery in-house. For more complex cases (physical drive damage, etc.), we work with trusted recovery partners. We'll always be upfront about what's possible.

Virus removal is a flat rate of $150. This covers a full scan and removal of all viruses, malware, spyware, ransomware, and other threats. Members who had protection in place before the attack get this service free.

Diagnostics are $75 for standard office computers (Dell, HP, Lenovo, etc.) and $100 for gaming or custom-built PCs. The diagnostic fee is applied toward your total repair bill, so you're never paying twice. Members skip the diagnostic fee entirely and also get discounted labor rates.

It depends on the issue. After diagnostics, we provide a clear quote before any work begins — no surprises. You always approve the cost before we start. The diagnostic fee you already paid is applied to the total, so it's not an extra charge.

We accept cash, all major credit and debit cards, and digital payments. Payment is collected when you pick up your repaired device.

Yes — our Family Home Protect members skip diagnostic fees entirely and receive discounted labor rates on all repairs. It's one of the biggest perks of membership on top of the 24/7 protection.

It's our monthly security subscription that includes 24/7 threat protection, automatic updates, phishing shields, 30 minutes of monthly remote support, and diagnostics. Plans start at $14.99/month for a single device or $25/month for a family plan covering 3 devices. Additional devices are $8/month each.

Members skip the diagnostic fee entirely (saving $75–$100 per visit) and get discounted labor rates on all repairs. If you had protection in place before a virus attack, virus removal is completely free. The membership pays for itself the first time you need a repair.

No contracts. You can cancel anytime. We keep you because our service is good, not because of fine print.

Membership covers software protection, monitoring, updates, diagnostics, and the repair perks mentioned above. Hardware parts and replacement components are billed separately, but you still get the discounted labor rate for installation.

If you were an active member with our security software running on your device when it got infected, we'll clean it for free. This covers scenarios where a new threat slips through — we stand behind our protection. If you sign up after an infection, standard virus removal rates apply.

Yes. We offer managed IT services including endpoint security, email setup, PCI compliance, network maintenance, and ongoing support. Business clients get priority fast-track service — no waiting in the residential queue.

We cover a full range: PCI compliance certification and management, endpoint security packages (Basic through Enterprise), professional email setup with Microsoft 365, custom domain and hosting, website design and development, custom business tools, network infrastructure, server setup, and disaster recovery planning.

Absolutely. We'll set you up with Microsoft 365 so you have you@yourbusiness.com instead of a Gmail address. We handle the domain setup, migrate your existing emails, configure all your devices, add enterprise-grade spam protection, and train your staff.

Yes. We build modern, mobile-friendly websites designed to rank on Google and convert visitors into leads. From simple business sites with contact forms to full e-commerce stores with payment processing. We also handle hosting, domain registration, and ongoing support.

If your business accepts credit card payments, PCI DSS compliance is required. Many small businesses unknowingly pay monthly non-compliance penalties. We handle the full process: assessment, remediation, certification, and ongoing management with quarterly scans and annual reviews.

We offer four tiers: Basic (endpoint protection + updates), Professional (threat detection + email security), Advanced (cloud backup + device management), and Enterprise (24/7 monitoring + incident response). Every plan includes real-time monitoring, automated updates, and direct support. We'll recommend the right fit for your business size.

Just about anything your business needs. We've built inventory tracking systems, customer booking portals, custom dashboards, automated invoicing, internal team tools, and smart assistants that know your products and services. If you can describe what you need, we can probably build it.

Off-the-shelf software is built for everyone, which means it's built for no one in particular. If your team is working around limitations, juggling multiple tools that don't talk to each other, or doing manual work that should be automated — a custom tool built around your actual workflow saves time and money in the long run.

Yes. We build integrations that connect your existing systems into one seamless workflow. Whether it's syncing your scheduling tool with your invoicing, pulling data from multiple sources into a single dashboard, or automating handoffs between tools — we make your software work together instead of in silos.

It starts with a free consultation where we learn how your business works and what's slowing you down. We then propose a solution, build it, test it with your team, and provide ongoing support. The whole process is collaborative — you're involved at every step so the end result fits perfectly.

We build custom assistants that know your products, services, and policies. They can answer customer questions 24/7 on your website, handle appointment scheduling, provide quotes, or help your team find information faster. They're trained specifically on your business — not generic responses.

It depends on the scope. Simple automations and integrations can be surprisingly affordable, while larger systems cost more. We always provide a clear quote after the initial consultation — no surprises. Many businesses find the tool pays for itself quickly in time saved.